The BIC welcomes everyone and wants the venue to be accessible by all.

Customers with special seating or access requirements can join the Access Scheme; enabling the best possible service and seats for customers with accessibility needs.

Blue Badge Parking – There are 35 accessible parking bays in our car park located on levels 1 to 3 of the car park (including 3 overlength spaces on Level 1).

• Accessible toilets on every level, equipped with alarms.
• Hearing Assistance - The Windsor Hall and Tregonwell Hall are fitted with the Sennheiser Infrared Amplification System. Users require a receiver that can be either worn around the neck and used in conjunction with their own hearing aid. Receivers can be loaned from the security office. They are free, yet address details will be required, which will be destroyed upon return of the receiver.
• Guide Dogs and Assistance Dogs are welcome in all BH Live venues and water is available upon request.

If you have specific seating requirements, please ask a member of our ticketing team for advice. You can contact them for more information by emailing access@bhlive.org.uk

We offer a limited number of complimentary tickets to events at our venues, for personal assistants accompanying customers with disabilities, where that customer would be unable to attend an event without this person.
Personal assistant tickets are subject to availability and can only be booked by customers registered on our Access Scheme (see below).

More specific information on accessibility is available from the venue website.

Access Scheme

Customers with special seating or access requirements can join the BH Live Access Scheme, which enables us to provide the best possible service and seats for customers with accessibility needs.

It's free to join and if you receive PIP/DLA/Attendance Allowance or are in receipt of a Certificate of Visual Impairment, you may be entitled to a reduction on your ticket price or a free personal assistant ticket.

Please email access@bhlive.org.uk for more information..